All this week The Glasgow Situations is that includes the 6 candidates hoping to be voted Glasgow’s Favorite Company for 2021.
The award, sponsored by this paper, is component of the Glasgow Business enterprise Awards organised by Glasgow Chamber of Commerce with Royal Bank of Scotland as the key sponsor.
It is been a hoping 18 months for the vacation sector as the pandemic forced companies to adapt to at any time-changing rules and restrictions to assure the safety of their customers.
On the other hand, Melanie Quinn, head of product sales and shopper relations for Clyde Travel Management, says that navigating this has helped their business enterprise developed even more powerful.
She explained: “In layman’s terms we’re a vacation agent, but we’re a vacation agent for organizations.
“Our duty to our consumers is not just booking a ticket, it is all about the right after-sales responsibility of care.
“So for case in point determining in which people are in the environment in the situation of a big occasion, like covid.
“That’s most likely been at the forefront of our concentrate in the course of the pandemic, navigating close to the restrictions to get people transferring.”
The enhanced tension to provide the exact level of buyer services they’ve made available considering that their incorporation in 1989 was a process that Clyde Journey Management’s staff achieved with vigour.
Pictured: Melanie Quinn Head of profits at Clyde Journey Management
Melanie reported: “We’ve had to recommend individuals on PCR exam requirements, take into account restriction demands and procedures for quarantining.
“Generally when it arrives to sourcing a ticket for vacation from commence to complete is a two-hour approach but you can just think about how substantially extended that was using since of all the excess components to be checked.
“We realised very early on in the pandemic that this was one thing we would have to get made use of to rapidly.
“As a company, we’re about so considerably far more than just booking your ticket so for us it was all about getting those people ground breaking answers. That’s exactly where our persons have genuinely shown their talent.”
A new direction for the business, shifting emphasis from company journey to maritime and offshore, has authorized them to prosper even all through their most challenging calendar year to date.
Melanie stated: “We had been acquired by the Royal Maritime group in 2016 and they proceed to devote in the firm, technological know-how and our people today.
“Our soul is genuinely in maritime and offshore industries which suggests that most of our get the job done in the course of the pandemic was facilitating their travel.
“That’s been the greatest challenge for us, seeking all about the world to see which nations could facilitate crew alterations or acquiring folks occur onshore for rest.
“It’s been a combined bag but I’d say we’ve really survived and thrived this calendar year thanks to the nature of our core customers currently being in the offshore globe. That is been a actual gain for us.
Going significantly beyond the purpose of your regular journey agent, the small business can take the requires and values of their consumers significantly, in particular when it arrives to pressing troubles like the fight against climate modify.
Melanie mentioned: “For the organisations that hire our products and services, there is the excess included advantage of viewing in which they’re investing their cash and how to commit it superior.
“So say for example that their organization has sustainability objectives, we’ll advance them on greener assignments, like extra environmentally pleasant airlines or resorts.
“Sustainability is some thing which is hugely essential to us as a corporation.
“In all honesty, we’re only just starting on our journey and really don’t declare to be any place around internet-zero emissions nonetheless, but we’re certainly earning development.”
The ambition and generate behind the business enterprise is distinct to see and has been rewarded by winning Scottish Passenger & Airline Association’s (SPAA) Best huge business for 5 decades in a row.
Having said that, Melanie tends to make it clear that Clyde Journey Management’s results can be joined back again to its robust link to Glasgow and community buyer foundation.
She said: “Our enterprise is Glasgow born and bred.
“We have functions all above the entire world from Sweden to Houston Texas but the foundations of our business have been built in Glasgow and our bread and butter has been the Scottish market.
“Now that our main sectors are maritime and offshore we have all these international entities, but it is our Glaswegian buyers who have been with us the longest and are at the coronary heart of what we do.
It’s been a tough year for vacation, but we’re hunting ahead to brighter moments in advance.”
The Glasgow Small business Awards are hosted by Glasgow Chamber of Commerce and sponsored by the Royal Lender of Scotland. Winners will be declared at the award ceremony at DoubleTree by Hilton on Oct 7 2021, with voting for Glasgow’s Favourite Company opening on Monday 23rd August 2021.